RETURNS/EXCHANGES/CANCELLATIONS

Because each piece is handmade to order, we cannot accept returns.

If you are truly unhappy with your purchase, we can offer exchange for store credit within 14 days of purchase. We are not able to accept returns or exchanges on any custom orders, Wedding + Engagement Collection, Initial Collection, or Birthstone Collection items. Gift cards and sale items are final sale and not returnable or exchangeable.

You are responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item. Please contact us prior to shipping.

We recommend that you confirm appropriate sizing for rings or any other customized pieces prior to placing your online order as all sales are final.

If an item shipped to you is defective, you may return it within the first 7 days after receipt. We will make necessary repairs to the item and return it to you. 

If you need to cancel an order, cancellations must be made within 4 hours of placing the order. A 10% fee will be withheld from the amount of the refund to cover fees charged to us by Shopify.

REPAIRS

We repair AH jewelry within 6 months of purchase as long as it is deemed normal wear and tear by our team (sample sale items not included). After 6 months, a charge will apply for repair. Please contact us with your inquiry and we'll get right back to you.

DISCOUNT CODES

Discount codes exclude all Wedding & Engagement collection pieces, custom pieces, collaborations, and archive sales. Discount codes cannot be applied to gift cards or previous orders. Discount codes cannot be applied retroactively.  No refunds are given for discount codes. Discount codes and Promotion offers have no cash value and cannot be altered, sold, or transferred.

ANNUAL SALE TERMS

Annual sale discounts cannot be combined with any other promotions or offers. Discounts do not apply to Gift Cards. No price adjustments on previous purchases or combining orders placed during sales. Orders placed during annual sales will take 1-4 weeks to ship. Rushed orders cannot be accommodated and we cannot estimate the exact shipping timeline of each item within the 1-4 week time frame.

ARCHIVE/SAMPLE SALES 

Please be sure of your sizing, all designs are sold “as is.” No size adjustments, alterations, or repairs. Separate orders cannot be combined for shipping. We cannot acomodate refunds on shipping. Discount codes cannot be applied to Archive Sale items. All archive and sample sale items are final sale.